^{Objective SISPAA}

»	To resolve complaints efficiently, fairly, and effectively as promised in the PCB Client's Charter;
»	To improve the rate of resolving complaints received from the public;
»	To provide and improve facilities for the public to lodge complaints;
»	To reduce repetitive complaints against the public services;
»	To introduce changes and innovation based on public complaints received;
»	To provide advisory services to agencies in order to improve the effectiveness of public complaints management system;
»	To detect issues than can lead to complaints made by the public; and
»	To obtain public opinion to ensure the success of the Governments' development programmes.