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About Us
Objective SISPAA
To resolve complaints efficiently, fairly, and effectively as promised in the PCB Client's Charter;
To improve the rate of resolving complaints received from the public;
To provide and improve facilities for the public to lodge complaints;
To reduce repetitive complaints against the public services;
To introduce changes and innovation based on public complaints received;
To provide advisory services to agencies in order to improve the effectiveness of public complaints management system;
To detect issues than can lead to complaints made by the public; and
To obtain public opinion to ensure the success of the Governments' development programmes.
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