| » | To resolve complaints efficiently, fairly, and effectively as promised in the PCB Client's Charter; |
| » | To improve the rate of resolving complaints received from the public; |
| » | To provide and improve facilities for the public to lodge complaints; |
| » | To reduce repetitive complaints against the public services; |
| » | To introduce changes and innovation based on public complaints received; |
| » | To provide advisory services to agencies in order to improve the effectiveness of public complaints management system; |
| » | To detect issues than can lead to complaints made by the public; and |
| » | To obtain public opinion to ensure the success of the Governments' development programmes. |
