| » |
To resolve complaints efficiently, fairly, and effectively as promised in the PCB Client's Charter; |
| » |
To improve the rate of resolving complaints received from the public; |
| » |
To provide and improve facilities for the public to lodge complaints; |
| » |
To reduce repetitive complaints against the public services; |
| » |
To introduce changes and innovation based on public complaints received; |
| » |
To provide advisory services to agencies in order to improve the effectiveness of public complaints management system; |
| » |
To detect issues than can lead to complaints made by the public; and |
| » |
To obtain public opinion to ensure the success of the Governments' development programmes. |
